PODCASTING FOR LIBRARY OUTREACH, COMMUNITY BUILDING, AND EMPATHY.

• Authors : Bromiel, Ed; Gonzalez, Lauren; Khatri, Cindy

Subjects: *Public relations; *Computers; *Libraries

• Source: Computers in Libraries. Jul/Aug2022, Vol. 42 Issue 6, p4-7. 4p. 6 Color Photographs.

• Abstract: The article offers information on the Podcasts which can serve as an outreach tool to increase communication, humanize staffers and services, and help foster

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Developing Online Learning Experiences for Library Staffers Statewide.

• Authors : Breed, Liz, ; Norris, Sonya Schryer,

• Source: Computers in Libraries; Sep2021, Vol. 41 Issue 7, p23-26, 4p, 1 Diagram, 3 Cartoon or Caricatures

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We the People.

• Authors : HERTHER, NANCY K.

Subjects: *Social change; *Interpersonal relations; Lifestyles

• Source: Information Today. Apr2022, Vol. 39 Issue 3, p6-8. 3p.

• Abstract: The article informs that the Human Library has operations in 85 countries and on every continent except Antarctica. it is noted that in October 2021, Missouri State ...

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Mindfulness, Nudges, and Empathy: New Media Literacies?

• Authors : Berkman, Robert¹

Subjects: *Mass media; *Information resources management; *Internet searchingTwitter (Web resource)

• Source: Online Searcher. May/Jun2021, Vol. 45 Issue 3, p15-20. 6p.

• Abstract: The article offers information on how to help students distinguish between facts, claims, and conspiracies by showing them how to determine the trust worthiness of ...

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AI + IA = Great CX: This equation is reinventing the contact center.

• Authors : Fluss, Donna¹

Subjects: *Call centers; *Artificial intelligence; Machine learning

• Source: Speech Technology Magazine. Sep/Oct2023, p6-6. 1p.

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How AI Can Help Companies Embrace Neurodiversity.

• Authors : KOMPELLA, KASHYAP,

• Source: Information Today; Jul/Aug2023, Vol. 40 Issue 6, p39-40, 2p

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Feel the Learn: Virtual Reality, Augmented Reality, and Interactive 3D Courses.

• Authors : Douglass-Westergard, Tammy¹,

• Source: Online Searcher; May/Jun2021, Vol. 45 Issue 3, p21-25, 5p

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Intelligent Virtual Assistants: The need is still great, but deployment challenges remain.

• Authors : KORZENIOWSKI, PAUL

Subjects: *Natural language processing; *Artificial intelligence; Chatbots

• Source: Speech Technology Magazine. Jan/Feb2023, p25-26. 2p.

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Report From the (Home) Field.

• Authors : BALLARD, TERRY

Subjects: *Librarians; *Recording & registration; Empathy

• Source: Information Today. Nov/Dec2021, Vol. 38 Issue 9, p12-13. 2p. 1 Color Photograph.

• Abstract: The article reports that Gale hosted a 2-day, free online event for public libraries on September 29 and 30 called Impact Live, to an opening conversation with ...

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Putting Empathy in Action: Genesys CEO advances the Experience Index as an NPS replacement.

Subjects: *Customer relationship management; *Chief executive officers; Empathy

• Source: CRM Magazine. Apr2022, Vol. 26 Issue 3, p23-23. 1p.

• Abstract: An interview with Tony Bates, chief executive officer (CEO) of software developer Genesys, is presented. Bates defines empathy and explains its ...

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