Providing Support for Community Colleges Now, and a Lever for Transformative Change. Google IT Support Professional Certificate Program

Item request has been placed! ×
Item request cannot be made. ×
loading   Processing Request
  • Source:
    Jobs for the Future. 10 pp.
  • Publication Date:
  • Language:
  • Publication Type:
    Reports - Descriptive
  • Additional Information
    • Author(s):
    • Peer Reviewed:
    • Subject Terms:
    • Abstract:
      Community colleges are not immune to the challenges faced by the education sector as they try to continue providing quality learning experiences during the ongoing pandemic. Some might argue that COVID-19 exposed vulnerabilities that have long needed attention, such as the 16-week semester model, a heavy reliance on in-person learning, a lack of competency-based curricula, rigid registration/advising policies, and limited wraparound services for non-degree-seeking students. At the same time, the unexpected, swift movement to remote learning strained all colleges to effectively serve students and employers. The relationship between employers and community colleges is also experiencing changes. Many large, national employers find dealing with one college at a time to be inefficient. In collaborations with multiple community colleges, employers may also have concerns that institutional differences will limit accountability and result in inconsistencies across program outcomes. The Google IT Support Professional Certificate program, presented in this report, represents one important new approach to addressing these challenges. Originally designed by Google to meet its internal needs, the scope was expanded to attract a diverse workforce to the growing IT sector. The principal attraction for community colleges to offer the Google IT Certificate was to introduce an entry point for adults to prepare for high-demand, entry-level careers in information technology. The curriculum was developed to be self-paced, of limited duration, and offered through Coursera, an experienced online education provider. Each of the five courses in the program build specific competencies to be mastered. A certificate of completion is awarded to those who complete all five courses and successfully pass key assessments. With Jobs for the Future's (JFF's) support of implementations of the Google IT Support Professional Certificate program, participating community colleges demonstrated that a competency-based curriculum could successfully help low-credentialed adults advance in the IT sector.
    • Abstract:
    • Number of References:
    • Physical Description:
    • Education Level:
      Higher Education; Postsecondary Education; Two Year Colleges; Adult Education
    • Journal Code:
    • Publication Date:
    • Accession Number: